Online Payment Refund Policy

Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:

• Multiple times debiting of Customer’s Card/Bank Account due to technical error OR Customer's account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Customer.

Refund Timelines:

Credit Card/ Debit Card	7-10 Business Days
Net Banking Account	7-10 Business Days
UPI Linked Bank Account	7-10 Business Days
NEFT to Bank Account	7-10 Business Days
Paper Cheque	8-10 business days

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash.

Refunds can be processed via paper cheque only in exceptional cases.

1. If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a paper cheque
2. If we receive a payment failure notice from your bank, refund will be issued through a paper cheque

Note: Refunds cannot be processed to third-party accounts. The name via which payment is made to Schoolbells account should match with the name of the bank account holder.